Motel One’s Ursula Schelle-Müller

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We talk to Motel One’s Ursula Schelle-Müller about the rise of this amazing hotel brand.

Hi Ursula. Please tell us about the origins of the Motel One brand?

Motel One was founded in Munich in 2000. In 2005 we introduced our now well-known design concept, with the aim of offering high quality in prime inner-city locations, at affordable prices. While every hotel is different, the brand has become known for its striking turquoise colour scheme and iconic Egg chairs.

What is the Motel One philosophy? Motel One’s philosophy is to offer great design, at an affordable price. We put great emphasis on offering individual style and design across the entire portfolio of what is now 60 European hotels. All our hotels feature comfortable chairs, stylish decor and a striking sense of identity with the local area. All hotels feature the One Lounge, a space created to work, meet and relax – the perfect home away from home with a well-stocked bar.

Having been fortunate enough to experience Motel One’s excellent service levels ourselves, how important is service to the brand? We pride ourselves on offering guests a comfortable stay with impeccable personal service. Our teams are on hand 24-hours a day to assist guests, and ensure they enjoy their time with us. We put great emphasis on our team at Motel One. They are our brand ambassadors and transfer the Motel One spirit to our guests in each hotel. It is very important to us to give our employees the chance to grow together with us. Therefore, we offer regular training opportunities at our One Campus in Munich for all employees to strengthen their skills.

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How would you describe the look and feel of your hotels? Every hotel is designed to reflect the personality and individuality of the city it’s in. We love to work with local distributors and artists to really build links between each hotel and its location. We pride ourselves on choosing high-quality fabrics and luxury brands. Of course, you will always find something turquoise in every Motel One – our striking brand colour accompanies us to every new project!

How do you stay ahead of the latest hotel trends?
We are very focused on developing our brand continuously. We are very keen to exceed our guests’ expectations and listen to their wishes. Our interior design team is always keeping track of the latest trends to see how we can adapt them into the look and feel of our budget design hotels.

With two locations in Manchester and two in Edinburgh, what are the plans to expand into other British cities – or/and expand the London offering? Excitingly, we have recently secured plans for a third hotel in Manchester to join Motel One Manchester-Piccadilly and Motel One Manchester-Royal Exchange. We are also very much looking forward to our upcoming opening in Glasgow in the first quarter of 2018, our first hotel in the city.

When settling into a Motel One bar, which drink do you like to order? We have a fantastic selection with many local wine and beer offerings, so I always like to choose something regional that’s hard to find elsewhere. Our local Gin and Tonics are also worth a try.

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