Studio TILT challenges what an ‘office should look like’ at Hiscox
Circular economy principles and colour through art were used to form a workplace that extends beyonds the insurance HQ's physical space in London.
We’ve gathered a panel of industry experts at Ultrafabrics’ fantastic Clerkenwell showroom to discuss the importance of textures and colour when it comes to designing spaces with sensory wellbeing in mind.
Feature in partnership with Ultrafabrics
In recent years there has been a greater understanding of the importance of how a space makes you feel, our environment contributes to our emotional wellbeing, mental and physical health. The need for spaces that have a positive impact on humans has only been enhanced by the pandemic.
There are many considerations that are important when designing for wellness; spatial design and flow, lighting, smells and sounds…while colour and surfaces can also have a huge influence.
Inge: Yes. I think people have lived in tiny spaces and gotten bored of their surroundings. They want more colour and more texture and, in some ways, that has been great for us because it has really made us think about space and the wider experience.
David: I’d agree with that. I think that’s what everyone wants right now. Since we’ve been locked down, we’ve had time to look at ourselves and what’s important, and also how you really feel about the spaces you’re in. For myself, being locked in one space and only being able to go out for one hour, you really start to re-evaluate everything and you start to treasure all those small opportunities. I think it is an emotional and a sensory thing. We need all these things again. We found ourselves needing to reconnect with the world around us. This is hugely important for us all right now.
Rachel: I think that everybody recognises that stress and mental health issues have risen significantly throughout the pandemic and, in order balance things out, people have been seeking out spaces that make them feel good, that make them feel calm, make them feel safe and make them feel happy. Businesses do want their people to come back to work – but they also want them to come back feeling safe and looked after.
They want to give them the positive experience of being in the right, professional working environment, with the right lighting, with the right working habits in place, to be able to turn up at a certain time, go home at a certain time – and hopefully have a life. I think businesses are now recognising that they need to encourage a healthier, more balanced lifestyle so that people don’t become burnt out.
David: I totally agree. I think, as businesses, we are trying to bring our people back into our studios – and, for us, that has been a massive problem because you ask people how they want to work – whether they want to work from the office or to work from home – and we then had to work out what was the right way to bring them back into the office. We had to work out how to introduce the right touchdown spaces, how to get people back together, how to re-establish a community in the workspace. So we had to rethink our own offices – as well as rethinking our clients’ spaces, because this is what they are looking to us for when it comes to the commercial side of our business.
Lucy: I was finding that ‘resimercial’ was pretty much everywhere before the pandemic. Everything was about making spaces feel more comfortable and feel more like a home away from home. I feel that this has been pushed to the side now – there’s now more emphasis on flexible, agile working, with maybe different settings and different ways of working, but not so much of the ‘let’s make this look like a living room’. It’s now about variety – smaller spaces, larger spaces, different heights for working surfaces etc – rather than trying to make a space feel like home. I think, in most cases, people have realised that they can work from home if they want, and they can sit on a sofa and work with a laptop, but if they are looking to come into the office, they’re probably looking for a dual-monitor and an ergonomic chair and desk.
Rachel: I still think there’s a desire for comfort, for those certain textures and colours you find from your home, as opposed to sloppiness! The space should be ergonomic, of course, and I think we’ve seen a lot of people who have been working from home and have discovered that it’s not very good for their back – but they still want the office to have those colours and textures that make them feel comfortable.
Zena: We’ve just completed a smaller project in Watford for a long-term blue chip client. Our client felt quite comfortable in going along with different types of concept and we moved deliberately away from their brand colours, which are quite strong, and we went completely towards dialled-down shades.
When we started painting the walls, which meant a lot of blocking of colour, and a lot of gradual toning, which they had never done before, we asked them how they feel when they came into the space and how they wanted to feel when they came into the space. When we first started the painting across the three floors, a lot of the comments were along the lines of, ‘Wow, that’s a lot of colour!’ and ‘Did you see the colour at the end of that wall?’ Then, within a couple of days, they started saying how calm they had started to feel, and within two weeks they were telling us how much they loved the colours. They were walking into the space and immediately feeling relaxed.
Since that reaction we have gone into colours even more with that client – and also into different textures with them. They are completely open to this now. People have been stuck at home and are now really enjoying having their senses heightened again – and the more senses we are able to reach within the interior, the better the design.
Tim: One factor that has really affected people is spending so much time outside – and that being a much bigger part of everyone’s day. Obviously, a lot of the offices designed by our friendly M&E engineers are very efficiently hermetically sealed and carefully controlled. Being able to bring the outside in and having a variety of environments for everyone at a range of times – so being able to work from the sofa if you want to or being able to work in the garden if you want to – the influences of nature, being outside and having so much choice really is having a big impact on the way we are able to design.
Plus, I think that the less experimental clients, who previously just carried on with the same old formula, now realise that they can’t afford to not ask the question of whether there is a better way of doing things. Just by asking that question, you will come up with other options.
Genevieve: We are certainly seeing more colour – and its very much tonal colours that we are seeing. We are also seeing more requests for different textures – and I think this is maybe coming from being slightly scared to touch things for the past 18 months. The sense of touch plays such a huge role in our wellbeing, the materials, and surfaces around us can create a sensorial experience, so it’s vital that they feel soft and have those premium haptics. When we speak about reducing stress, we know how important touch is in grounding us in a space, and soft to the touch materials play a role in this.
Now, more than ever, there is a need for the surfaces around us to be able to withstand regular cleaning and disinfection so that we feel comfortable to touch them, especially after all those months of being told to avoid touch.
Of course, our physical comfort is going to directly impact our wellbeing. Using upholstery that has climate regulating properties or is breathable will enhance seating comfort and is so important when you are seated for long periods of time, such as in an office environment, where it can improve performance and reduce stress. But this material comfort is equally important in hospitality applications where you are creating a luxury experience.
The ingredients of a material are also becoming increasingly important. This directly impacts the air quality of an environment, which in turn affects our physical health and wellbeing. Fabrics that have low VOC’s will not be emitting nasty chemicals, and we ensure that all Ultrafabrics are Indoor Advantage Gold certified for this reason. Also, using premium ingredients will mean lasting durability and fabrics that can endure years of active use without losing form or function.
I actually think specifying materials that have sustainability credentials does impact the users’ wellbeing. Everyone is more aware than ever of the importance in moving in a more sustainable direction, living and working in environments that fit with our own ethics and beliefs makes us feel good. We are seeing more and more people look for animal-free alternatives that still provide a luxury premium experience. It’s no longer a question of compromise. Being surrounded by spaces that we connect to makes us feel good and improves our wellbeing.
Tim: In Brixton, where we are based, there is a ramen shop that has a little Japanese UV robot that walks around and cleans the space. With the technology being so good, it can clean a whole multitude of surfaces that a cloth and a sanitiser is unable to do. So an advanced bit of technology allows us to not have to worry about dehumanising and sanitising our spaces. Then again, you don’t need to have touchless lifts – you could just have a door person. You can humanise the problem. None of us wants to be living, socialising or working in a lab.
David: There was a real knee-jerk reaction to start with – it needed to look like people were doing something but thankfully that’s quickly being stripped back.
Maria: We are definitely seeing our clients question the purpose of their space much more. They now want a narrative much more than ever – a narrative that will help bring people back into the office. What is the feeling that you want to evoke? I think that’s very powerful – and a story like that, built around a variety of different spaces, which could be muted or could be vibrant, makes more sense than a blank canvass without that variety of colours and textures. When it comes to people’s wellbeing in the workplace, this is needed more than ever right now.
Lucy: We’ve definitely seen a shift away from brand colours, which are obviously more client facing and used just to make sure people know who you are! Instead, people are looking at who is occupying the space day in and day out, how they can make that space better for them and allow them to be happier and more efficient.
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