What do you feel sets Modus apart from the rest? What’s the secret behind the longevity and continued industry recognition?
This is a really interesting question and I’m flattered that you feel that there is something different about us; and indeed, that we’re generally recognised as standing somewhat apart. I think this must start with the prevailing culture of the business, which I suppose reflects my own personality and values, and those of my longest-standing colleagues. Since we hire in our own likeness (thankfully not literally), these value-sets become persistent.
Because of our roots in consultancy and design, our approach is much closer to what you would expect of an architectural practice that had decided to become a contractor. We are not transactional in any respect; we want to do work that we’re proud of and for clients who will come back time and time again. We say to people we hire that they should join us to do their best work; and we genuinely mean it – we will not sacrifice standards for profit. As a result, we’ve been working with some customers for almost 20 years, and our level of repeat business means that we have the smallest sales team in the industry for a company of our size.
Tell us about your Tenant-Ready programme.
Recent years have seen a dramatic rise in the serviced office and coworking markets. We have been quite dominant in designing and delivering centres for these businesses in the UK since the early 2000s. Companies come to us because we understand their drivers and know how to operate within frameworks. Our mantra is that if we make a client’s centre more successful, they will sell the space more quickly and then buy more from us. It’s simple.
Tenant-Ready is our term (it actually is – we trademarked it) for pre-fitted space; it could be provided by an operator or a landlord – the key thing is that the tenant doesn’t use their own capital and the installation could see a number of different occupants, and therefore needs to last. We have assembled a team that specialises in this sector and can deliver large, complex projects throughout the UK and Europe, at speed. We go far beyond the usual role of D&B contractor by getting involved in everything from initial brand positioning to boosting the space on our own social media channels.