Explore the latest projects from the UK’s commercial interiors industry, featuring the best of workspace, hospitality, residential and public sectors.

TS-DS design modern Turkish restaurant at Broadgate

Contemporary Turkish restaurant, Baraka, has opened its doors at the British Land Broadgate development.

27/03/2020 2 min read

Interviews, opinions and profiles from industry experts

The Big Question

Which sector has influenced the workplace the most in the last five years and why?

27/03/2020 3 min read

Key industry articles and insights looking at the latest news from the world of commercial interior design

Show time! New approaches to workplace hospitality

Starring roles, glamorous entrances, and a sense of occasion – David Thame invites us to take the best seat in the house as the curtain rises on new approaches to workspace hospitality.

25/03/2020 4 min read

Discover the latest and most innovative products curated by Mix Interiors.

Porcelanosa’s XTone tile range gets a 2020 refresh

After the success of the 2019 XTone range, Porcelanosa has announced two new natural ranges for 2020: Natura and Macauba.

27/03/2020 1 min read

Companies

View all companies

Discover the latest news and company profiles from the companies shaping the UK commercial interiors industry.

Company Profiles

View the latest company profiles from the commercial interiors industry

View all

Your single source for all commercial interiors events throughout the UK


Industry Events

The New Hospitality Experience

What does hospitality mean in the hotel, retail and residential sectors, how can designers get it right – and how do they risk getting it wrong?

10/12/2019 2 min read
Whether in hotels, workplace receptions, or experiential retail and build-to-rent apartments, hospitality is now the key word. But what this means is changing: suffocating service is being replaced by quiet attentiveness, and knowing customers by name is being challenged by those who value their anonymity.
What does hospitality mean in the hotel, retail and residential sectors, how can designers get it right – and how do they risk getting it wrong?

There are some clear disruptors within the hospitality world at the moment – in particular, data driven hospitality. Questioning the need for technology to deliver a higher level of service and create a smoother pre-arrival experience for different travellers, our panel was divided on the importance of human service in a world of apps and data.

‘Ultimately, we’re trying to deliver a product and service that satisfies the customer’s requirements,’ said Tom McWilliams, Development Director at Property Alliance Group. ‘How that impacts on the built environment will be a real pivotal point – we need to create buildings and spaces that are flexible and sustainable for changing technology and needs of customers.’

This technology, and how it interacts with different generations, is a key indicator for amenities required in current and future hospitality experiences. Customers want something new, not the usual stale business lounge. ‘People want to come back and be able to tell a story to their friends – 40% of people now choose their holidays on where they can take the best photos,’ explained Katy McCann, Managing Director at Travel by Lillingston.

‘When you’re designing and putting so much investment into public area space, you really need to look at the revenue opportunity there, or risk losing it to the restaurant or coworking space around the corner,’ added Emma Dalston, UK Group General Manager for Dalata Hotel Group.

Related Articles

Inspiration for your next read

Back to top