‘kin create a ‘journey of discovery’ at Taylor Wessing’s art-filled workspace
Design consultancy ‘kin has revealed a bold new space for the global law firm’s Liverpool office, located on the city’s iconic Albert Docks.
What does hospitality mean in the hotel, retail and residential sectors, how can designers get it right – and how do they risk getting it wrong?
There are some clear disruptors within the hospitality world at the moment – in particular, data driven hospitality. Questioning the need for technology to deliver a higher level of service and create a smoother pre-arrival experience for different travellers, our panel was divided on the importance of human service in a world of apps and data.
‘Ultimately, we’re trying to deliver a product and service that satisfies the customer’s requirements,’ said Tom McWilliams, Development Director at Property Alliance Group. ‘How that impacts on the built environment will be a real pivotal point – we need to create buildings and spaces that are flexible and sustainable for changing technology and needs of customers.’
This technology, and how it interacts with different generations, is a key indicator for amenities required in current and future hospitality experiences. Customers want something new, not the usual stale business lounge. ‘People want to come back and be able to tell a story to their friends – 40% of people now choose their holidays on where they can take the best photos,’ explained Katy McCann, Managing Director at Travel by Lillingston.
‘When you’re designing and putting so much investment into public area space, you really need to look at the revenue opportunity there, or risk losing it to the restaurant or coworking space around the corner,’ added Emma Dalston, UK Group General Manager for Dalata Hotel Group.
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