Explore the latest projects from the UK’s commercial interiors industry, featuring the best of workspace, hospitality, living and public sectors.

Adaptive reuse: defining new purpose for existing buildings

Ever since buildings have been built, they have been repurposed. How can existing building assets remain relevant in a changing world?

12/10/2021 7 min read

Interviews, opinions and profiles from industry experts

Paradoxically speaking: Experience

Taking a positive, memorable experience from somewhere we attend regularly is a challenge not to be underestimated, says workplace expert Neil Usher.

19/08/2021 4 min read

Discover the latest and most innovative products curated by Mix Interiors.

Materials Matters: Fettle Design

Fettle is a boutique interior architecture and design firm specialising in the hospitality sector. This month, the firm’s Co-founders Tom Parker and Andy Goodwin offer up a selection of their favourite material products.

14/10/2021 2 min read

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The New Hospitality Experience

What does hospitality mean in the hotel, retail and residential sectors, how can designers get it right – and how do they risk getting it wrong?

10/12/2019 2 min read
Whether in hotels, workplace receptions, or experiential retail and build-to-rent apartments, hospitality is now the key word. But what this means is changing: suffocating service is being replaced by quiet attentiveness, and knowing customers by name is being challenged by those who value their anonymity.
What does hospitality mean in the hotel, retail and residential sectors, how can designers get it right – and how do they risk getting it wrong?

There are some clear disruptors within the hospitality world at the moment – in particular, data driven hospitality. Questioning the need for technology to deliver a higher level of service and create a smoother pre-arrival experience for different travellers, our panel was divided on the importance of human service in a world of apps and data.

‘Ultimately, we’re trying to deliver a product and service that satisfies the customer’s requirements,’ said Tom McWilliams, Development Director at Property Alliance Group. ‘How that impacts on the built environment will be a real pivotal point – we need to create buildings and spaces that are flexible and sustainable for changing technology and needs of customers.’

This technology, and how it interacts with different generations, is a key indicator for amenities required in current and future hospitality experiences. Customers want something new, not the usual stale business lounge. ‘People want to come back and be able to tell a story to their friends – 40% of people now choose their holidays on where they can take the best photos,’ explained Katy McCann, Managing Director at Travel by Lillingston.

‘When you’re designing and putting so much investment into public area space, you really need to look at the revenue opportunity there, or risk losing it to the restaurant or coworking space around the corner,’ added Emma Dalston, UK Group General Manager for Dalata Hotel Group.

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